HOME STORY shipping policy

SHIPPING INFORMATION

At Home Story, we're committed to delivering our products to your doorstep with care and efficiency. Please review our shipping policy below for detailed information about our practices.

PROCESSING TIME

• Orders are typically processed within 1-3 business days after payment confirmation.
• During high-volume periods (holidays, special promotions), processing may take up to 5 business days.
• You will receive a confirmation email with tracking information once your order has been shipped.

SHIPPING METHODS AND RATES

Canada

• Standard Shipping:  (5-7 business days)
• Express Shipping:  (2-3 business days)
• Price depends on weight

TRACKING INFORMATION

• Tracking information will be provided via email once your order has shipped.
  
• Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

CUSTOMS, DUTIES, AND TAXES

• These additional charges are the responsibility of the recipient and are not included in our shipping fees.
• Home Story has no control over these charges and cannot predict what they may be.

SHIPPING DELAYS

• While we strive to deliver all orders within the estimated timeframes, delays can occasionally occur due to customs processing, weather conditions, or other unforeseen circumstances.
• During holiday seasons, shipping carriers may experience higher volume, potentially causing additional delays.
• Home Story is not responsible for shipping delays caused by customs inspections, natural disasters, or other circumstances beyond our control.

ADDRESS ACCURACY

• It is the customer's responsibility to provide accurate and complete shipping information.
• Home Story is not responsible for orders shipped to incorrect addresses provided by customers.
• If an order is returned due to an incorrect address, customers will be responsible for additional shipping charges.

LOST OR DAMAGED PACKAGES

• If your package appears to be lost or damaged, please contact us at [home.story.ca@gmail.com] within 14 days of the estimated delivery date.
• We will work with the shipping carrier to resolve the issue as quickly as possible.
• Claims for damaged items must be accompanied by photos of the damaged package and products.

SPECIAL ORDERS AND PRE-ORDERS

• Special orders and pre-ordered items may have different shipping timeframes, which will be clearly indicated on the product page.
• We will provide regular updates on the status of special orders and pre-orders.

CONTACT US

If you have any questions or concerns about your shipment, please don't hesitate to contact our customer service team:

• Email: [home.story.ca@gmail.com]
  
• Hours: Monday-Friday, 9am-5pm EST

Thank you for shopping with Home Story!

This shipping policy was last updated on [22.03.2025]